Website Care and Maintenance Plans

• Optimised WordPress hosting
• Managed VPS cloud servers
• WordPress core, plugin and theme updates
• Tracking & analytics integration
• Daily security scans
• Web application firewall
• Security Hardening & Protection
• SSL certificate
• 24/7 uptime monitoring
• Hourly local backups
• Pro WordPress themes
• Pro WordPress plugins save $1700/year
• Monthly client reporting
• Video user manuals
• 1 Hour of support every month

Scope of Service

Content Edits

• Publishing blog posts and new pages from provided Word or Text documents
• Adding / Removing / Editing text on posts, pages, products, etc.
• Uploading provided JPG and PNG images and adding to pages
• Cropping / Resizing images within the WordPress Dashboard
• Adding provided keywords, titles, snippets and meta-data
• Adding / Removing / Editing menu items
• Configuring pop ups, notification bars, and slide-in features based on provided text, images, and examples
• Create image galleries
• Edit page slugs
• Adding / Removing / Editing users
• Upload PDFs
• Adjust widgets

Setting Adjustments

• Updating theme options
• Adding redirects
• Add / Remove / Edit form fields
• Edit templates made from visual editors (such as Beaver Builder, Elementor, and Divi Builder)
• Installing simple plugins from the WordPress repository (i.e. “Duplicate Post” or “WordPress Zero Spam”)

Requests that will take a bit longer

• We can also take care of the following requests, but they may take a bit longer than our usual turnaround time:
• Custom CSS / JS
• Performing search and replaces
• Adding code snippets through WordPress hooks
• Installing more complex plugins (i.e. a caching plugin or free WooCommerce add-on)
• Performance / Page-speed related adjustments based on GT Metrix reports
• Minor troubleshooting involving plugin and theme compatibility
• Installing tracking codes (i.e. Google Analytics)
• Testing contact forms and checkout workflows

Out Of Scope

• Graphic design changes (Things like creating graphics or editing images beyond simple resizing / cropping)
• SEO and Analytics strategy, review, or consulting
• Writing or providing copy for posts, pages, products, etc. (Including Cookie Permissions and Privacy Policies)
• Host-related optimization
• Purchasing plugins, license keys, or extensions
• Build-outs and plugin / theme development, including the build-out of new major functionality on an existing site (i.e. setting up an online store, rebuilding existing content through a different page builder, or custom-coding a new plugin to provide new functionality)
• Interacting with third-party vendors, including the host, email provider, a plugin / theme’s support team, etc.